Terms and Conditions

Our Terms of Service, Return Policy and Privacy Policy

1. Terms of Service

By accessing and using the website including the webshop you are agreeing to be bound by these terms, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

1.0 Use licence

Permission is granted to temporarily download one copy of the materials (information or software) on Studio Kirstie van Noort’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  1. modify or copy the materials;
  2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  3. attempt to decompile or reverse engineer any software contained on Studio Kirstie van Noort’s website;
  4. remove any copyright or other proprietary notations from the materials; or
  5. transfer the materials to another person or “mirror” the materials on any other server.
1.1 Disclaimer

The materials on Studio Kirstie van Noort’s website are provided on an ‘as is’ basis. Studio Kirstie van Noort makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Studio Kirstie van Noort does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

1.2 Limitations

In no event shall Studio Kirstie van Noort or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Studio Kirstie van Noort’s website, or purchased materials through Studio Kirstie van Noort’s website, even if Studio Kirstie van Noort or a Studio Kirstie van Noort authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

1.3 Accuracy of materials

The materials appearing on Studio Kirstie van Noort website could include technical, typographical, commercial, or photographic errors. Studio Kirstie van Noort pursues avoidance of any errors, but does not warrant that any of the materials on its website are accurate, complete or current. Studio Kirstie van Noort retains the right to changes to the materials contained on its website at any time and without notice.

1.4 Links

Studio Kirstie van Noort has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Studio Kirstie van Noort of the site. Use of any such linked website is at the user’s own risk.

1.5 Modifications

Studio Kirstie van Noort may revise these Terms of Service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms of Service.

1.6 Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Netherlands and you irrevocably submit to the exclusive jurisdiction of the courts in that Nation.

1.7 Materials and Pigments

This collection is developed between 2011 and 2018. In 2011 and 2014 we made two fieldtrips to Cornwall, UK. By treating materials as paint and using them to color porcelain, we developed a color chart with around 300 different colors. Materials originating from the china, tin and copper, silver, and lead industry in Cornwall were used to form the basis for this chart. Therefore it is possible that there is a slightly difference in color or texture, also when you order two or more of the same objects at the same time.
All our materials are being tested and are food- and dishwasher safe, unless mentioned otherwise explicitly.

1.8 Stamp

All our cups, plates and bowls are stamped inside with our signature.

1.9 Coupon codes

Coupon codes are valid on all products from the webshop except the workshops.

2. Return Policy

At Studio Kirstie van Noort we want to make sure you are 100% happy with your purchase. If you have any questions about your delivered items, we would first encourage you to contact us via the Contact Page.

2.1 Receiving a damaged item

We do our utmost best to minimize the risk of damages during the transport of our ceramics to your home. In the unlucky case that you still receive a damaged item, we kindly request you to inform us as soon as reasonably possible via the Contact page. This allows us to find a solution with our insurer and helps to make sure that we replace the damaged item as quickly as possible.

2.2 Returns and refunds

If you are not happy with a purchased item, it is possible to return this item within 14 days of the purchase. We kindly ask you to inform us if you want to make a return, and provide us with the tracking-ID of your return shipment.

To be eligible for a refund, your item must be unused and in the same condition that you received it. The item must also be send to us in the original packaging. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If the refund is approved, it will be processed, and your account will automatically be credited. Kindly note that we make every attempt to process the refund as quickly as possible, but the duration depends on the financial service provider(s).

You will be responsible for all shipping costs for returning your item. You should also make sure that the item is appropriately packed and protected from damages during transport. We advise to insure your shipping covering at the minimum the commercial value.

Shipping costs will not be refunded.

To return your item, please send it to:

Studio Kirstie van Noort
NUL-ZES
Gasfabriek 3a
5613 CP
Eindhoven
The Netherlands

3. Privacy Policy

Your privacy is important to us. It is our policy to respect your privacy regarding any information we may collect from you across our website kirstievannoort.com.

We don’t ask for your personal information unless we truly need it. When we do, we’ll only collect what we need by fair and lawful means and, where appropriate, with your knowledge or consent. We’ll also let you know why we’re collecting it and how it will be used.

We don’t share your personal information with third-parties, except where required by law or if practically required to provide you with the services (shipping and payment of purchased items). We will only retain personal information for as long as necessary to provide you with a service.

We don’t store your personal information on our servers unless it’s required for providing a service to you. What we store, we’ll protect within commercially acceptable means to protect your personal information from loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

We collect and temporarily store the following information for safely executing orders at the online shop:

  • Personal name
  • Company name (optional)
  • Order address
  • Shipping address (if different from order address)
  • Phone number
  • Email address
  • Notes (optional)
  • Ip address, browser and device

After clicking “Place Order” the order and payment is arranged via the website of our partner Mollie Payments. Mollie may collect additional information in order to process the financial transactions. More information that process can be requested at the website of Mollie.